Getting help (and what FILING-CRITICAL means)

Support for Market Fortress issuers comes from Steffan at Epic Advisory Group.

Channels

• Support page (Support in the menu): your request is emailed to Steffan with your company attached. The page says it was sent only after the email went.
• Help chat (the Help panel): answers common questions, and when it cannot, offers to send your question to Steffan the same way.
• Filing-critical: write FILING-CRITICAL in the subject of your support request. Your subject is in the subject line of the email Steffan receives, right after your company name, so it stands out.

What FILING-CRITICAL means

You should write FILING-CRITICAL in the subject when:

• A draft is broken and you cannot edit or export
• An export is producing invalid output (broken HTML, missing exhibits)
• The Concierge is stuck on a section and not responding
• An EDGAR-format file we generated is being rejected by your filing agent
• A scheduled deadline (10-Q, 8-K, NT 12b-25) is at risk

Do not use FILING-CRITICAL for product feedback, feature requests, or non-blocking bugs. Those go through normal channels.

What we will not do over chat

We will not give you legal advice. We will not access your account without your explicit per-session consent (and the access is audited). Filing preparation is requested through the Support page or the concierge page, not over chat.

The system status page

For platform-wide incidents (the kind that affect every issuer), check /status first. Active incidents are pinned at the top with the latest update timestamp.